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Not Initiated

Drive Through Mall

Deploy drive-through stations in malls to enable people to shop online and pick-up orders at predefined time slots. The Drive-Through Mall service provides quick access to products available at convenience stores. It increases sales for suppliers whilst offering more convenience to shoppers.

Tags:

Drive Through Mall

Key benefits

Enhanced Shopper Experience

Enhanced Shopper Experience

Valuable productive time is given back to customers “along their way”, otherwise lost in and around the malls for simple purchases.

Diversified Revenue Generation

Diversified Revenue Generation

The service offers diversified sources of revenue for shops and malls, otherwise unexposed to external shoppers.

User Journey

1

Customer purchases products online and specifies pick-up time
2

Stores prepare orders and package them
3

Mall couriers gather orders and store them for customer pick-up
4

Customer’s vehicle plate number is scanned as he arrives to the drive through station
5

Order is picked-up by customer as he settles payment electronically

Potential Service Features

Saved Favorite Orders
Electronic Payments
Just In Time Order Processing

Implementation Analysis

Implementation Timeline

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Short
Medium
Long

Regulatory Conduciveness

progress 50%

Favorable
Challenged
Complex

Technology Commercial Viability

progress 20%

Currently Viable
Viable in Short Term
Viable in Long Term

Investment Requirements

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Low
Medium
High

Key Implementation Consideration

1

Integration of different store inventories and POS systems

2

Operations to deliver services within mall

3

Chargeback model for participating stores

4

Policies for product handovers and accountability

Conceptual Diagram

diagram

Relevant Tech Solutions

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