Not Initiated

Natural Language Interaction

Enable users to use their preferred language with real-time natural language translation technologies across all public transportation touch points such as taxis, bus stations, airports, information desks and call centers. Natural Language Interaction eliminates language barriers and makes public facilities more accessible.

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Key benefits

Enhanced Travel Experience

The Natural Language Interaction service allows travellers to feel comforted and empowered while creating an inclusive environment amongst a diverse population.

Facilitated Communication

Natural language translation systems allow travelers to communicate directly with the service personnel in any language avoiding any misunderstanding.

User Journey

1

Landed at the airport, tourist greets the service desk personnel in his own language Spanish language detected, the message is automatically translated to Arabic
2

Speaking Arabic, the service personnel directs the tourist to the taxi stand
3

The system translates the Arabic message to Spanish
4

Similarly, in the taxi, the Spanish tourist is able to communicate with the driver