Tendered

Online platform for home care

An integrated digital solution that supports the homecare ecosystem. It connects nurses and other homecare service providers with families - through a marketplace that allows search, review, payment and booking of care services. The platform also enables the families of patients to track and collaborate on the care journey, and to leverage resources and educational content which enhances their care

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Key benefits

Improved quality of care

through holistic collaboration and tracking of patients' care journeys

Increased convenience

for patients, families and home care providers through an online marketplace that efficiently matches supply and demand

Increased sense of empowerment

of patients and their families through educational content and community support

Related personas

Company Owner at Logistic Company

John

Age

55
Job Title

Logistics company owner
Country

About John

John has 20 years of experience in logistics. Before establishing his own business, he worked as a director in one of the sector’s leading companies. It is his fifth year in Qatar. His biggest ambition is to bring the best practices to his company and lead by adopting the latest technology trends. John has very little time to exercise or take care of his health. He is obese and has developed type 2 diabetes over the years.

Income Level

90% Income Level

Tech Knowledge

80% Tech Knowledge

Master Student

Sultan

Age

24
Country

About Sultan

Sultan is an ambitious student pursuing his masters degree in Qatar university. He likes to lead an active life, volunteering and attending events. However, Sultan finds moving around the city inconvenient and feels confined to the family driver and his availability. He would like to feel more independent in his mobility and day to day activities and to be able to practice for his national athletics competitions.

Income Level

50% Income Level

Tech Knowledge

90% Tech Knowledge

Retired

Omar

Age

78
Status

Married
Job Title

Retired
Country

About Omar

Being born and raised in Qatar, Omar is now in his late 70’s. His wife, son, and grand daughter/son all reside in the same household. His biggest supporter is his wife throughout the day. Omar needs to see his healthcare provider regularly and follow his recommendations for screening and preventative measures

Income Level

80% Income Level

Tech Knowledge

30% Tech Knowledge

User Journey

1

Abdulaziz’s mother’s long-term condition evolved, and she now needs assistance in her daily routine from her family and a caregiver who will visit their home weekly
2

Abdulaziz connects to the platform and fills out an intelligent form about his mother’s condition. Abdulaziz and his family have access to educational content (e.g videos) to learn how to care for his mother. He also has access to an online community of families with similar conditions.
3

Abdulaziz shares the collaborative care management log with the family members and caretaker. They use it to assign responsibilities and track milestones. Abdulaziz uses the online home platform to search for and request a home nurse to visit them weekly
4

The platform recommends a list of caregivers based on specialty, experience, ratings/reviews and availability. Abdulaziz schedules in advance the appointments for his mother and uses his uploaded insurance information to cover consultation.
5

Abdulaziz rates caregiver’s services and shares his review for future users on the platform

More Info +

Potential Service Features

Feedback and reviews
Automated notifications
Insurance company synchronization

Personalized advice
Online community and support
Care collaboration

Implementation Analysis

IMPLEMENTATION TIMELINE

progress 50%

Short
Medium
Long

TECHNOLOGY COMMERCIAL VIABILITY

progress 50%

Currently viable
Viable in Short Term
Viable in Long Term

REGULATORY CONDUCIVENESS

progress 50%

Favourable
Challenging
Complex

INVESTMENT REQUIREMENTS

progress 20%

Small
Medium
Large

Key Implementation Consideration

Vendor Selection High competence in UI/UX, data integrations, and database building and management.

Discovery Phase Research phase to identify existing APIs that can be built on, entities with useful data and enablers for use case development, and a concept design phase to develop a comprehensive PoC

Development To be developed and scaled across all society age groups, social groups and medical facilities with the aid of targeted marketing.

Testing & Monitoring UX/UI, data integration, and live focus group assessments to optimize user experience and ensure rapid adoption.